Refund and Returns Policy

Optimus Computer is committed to providing high-quality products and excellent customer service. We understand that sometimes things don’t go as planned, and we aim to make returns and exchanges as easy and hassle-free as possible.

1. Return & Exchange Period

• Our return and exchange policy lasts 7 days from the date of purchase. After this period, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Return/Exchange

To be eligible for a return or exchange, the following conditions must be met:

• The product must be in unused, unopened, and undamaged condition with the original packaging.
• Proof of purchase (invoice or receipt) must be provided.
• The product must not be listed under “Non-returnable” items.

3. Non-Returnable/Non-Exchangeable Items

• Opened or used software products (e.g., operating systems, applications).
• Products that have been altered, assembled, or customized after purchase.
• Consumable items such as printer cartridges, ink, or cables.
• Any product that has been tampered with or damaged by the customer.

4. Faulty or Damaged Items

• If you receive a damaged or defective product, please contact us immediately within 7 days of receipt.
• Products found to be faulty or damaged upon arrival can be exchanged or refunded based on your preference.

5. Refund Process

• Refunds will be issued to the original payment method.
• Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days.

6. Exchange Process

• If you wish to exchange an item for a different model, color, or size, please ensure the product meets the return criteria.
• Exchanges are subject to product availability. If the replacement item is out of stock, a full refund will be provided.

7. Return Shipping Costs

• Customers are responsible for the cost of return shipping, except in cases where the item is defective or damaged.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over PKR 10,000to ensure they are returned safely.

8. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us via:

• Phone: 0334-3538598 / 0344-2835213
• Email: Info@optimuscomputer.com
• Address: Shop No. GE64 GE65 Ground Floor, Techno City Mall, Karachi.

Our customer service team will guide you through the return or exchange process.

9. Changes to the Refund and Returns Policy

Optimus Computer reserves the right to update or modify this policy at any time. Any changes will be reflected on our website and take effect immediately upon posting.

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If you have any further questions or need assistance, feel free to contact us at any time.

Optimus Computer

• Shop No. GE64 GE65, Ground Floor, Techno City Mall, Karachi.
• Cell: 0334-3538598, 0344-2835213
• Email: Info@optimuscomputer.com